GENERAL TERMS AND CONDITIONS

1. SCOPE

The following terms and conditions apply to all orders placed on our online shop.

2. CONTRACTUAL PARTIES, CONCLUSION OF CONTRACT

The purchase contract is concluded with Just Spices GmbH, a company registered in Germany. Our company registration number is HRB68186 and our registered office is at Just Spices GmbH, Schiessstr. 44a, 40549 Dusseldorf.

You can contact us by email at: contact@justspices.co.uk or by fax: +49 211 59 89 70 84.

These are terms on which we supply goods to you via our online shop. You can initially place our products in the shopping basket without obligation and correct your entries at any time before placing an order, by using the correction aids provided and explained during the ordering process. If you wish to make a change to the product after you have ordered it please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order which you can do as explained below.

You can place an order for the goods contained in your shopping basket by clicking on the order button. Our acceptance of your order will take place when we send you a confirmation by e-mail immediately after you have placed the order, at which point a contract will be formed between us.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we are unable to meet a delivery deadline you have specified.

Please note that the images of the products on our website are for illustrative purposes only. We have made every effort to display the colours accurately but we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. The packaging of your product may vary slightly from those images.

3. MINIMUM AGE FOR CONCLUSION OF CONTRACT

We are always pleased to hear from interested parties / customers. However, since the data protection laws have made special regulations for the processing of children’s personal data, a minimum age of 16 applies to registering for our newsletter. Accepting the terms and conditions is deemed to be confirmation that the minimum age has been reached.

4. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

These terms are available in German or English. In the event of a conflict between the English terms and the German terms, the English terms shall prevail.

We will send you a copy of our terms and conditions by email with your order confirmation. You can also view the General Terms and Conditions here on this page at any time. Your past orders are no longer accessible via the internet for security reasons.

5. DELIVERY TERMS

All delivery costs will be displayed on our website. For deliveries to UK, shipping costs of €3.90 will be charged for goods with a value of less than €35. If the value of the goods exceeds €35, shipping within UK is free of charge. We only deliver by mail. Unfortunately, the product cannot be self collected.

We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we (or our authorised delivery agents) will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot (or arrange collection or delivery as otherwise specified by our delivery agent) we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

6. PRICE AND PAYMENT

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, if we have made an obvious pricing mistake and the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you. The following payment methods are available in our shop:

CREDIT CARD

When you place your order, you are sending us your credit card details at the same time. Once it has been established that you are the legitimate cardholder, we will request that your credit card company initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.

SEPA DIRECT DEBIT

By submitting the order, you are giving us a SEPA direct debit mandate. We will inform you about the date of the account debit (known as pre-notification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited before the goods are shipped. The period for advance notification of the date of the account debit (the pre-notification period) will be reduced to 14 days.

CLEARPAY

During the order process you will be given the option to pay via Clearpay. Clearpay is an alternative payment method that is integrated with our online shop. If you have chosen to pay by Clearpay you must be registered with Clearpay in order to be able to pay the invoice amount. Clearpay splits the invoice amount into 4 payments. You pay the first instalment on the day that you place the order and pay the remaining 3 instalments over 6 weeks. Clearpay will send you reminders so that you don't miss payments. If you are late with a payment then you may be charged a late fee. Clearpay's terms and conditions apply so please make sure you read these carefully before you choose to pay with Clearpay.

PayPal

During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself using your access data and confirm the payment order to us. Once the order has been placed in the shop, we ask PayPal to initiate the payment transaction. You will receive further prompts during the ordering process.
The payment transaction is carried out automatically by PayPal immediately afterwards.

PAYPAL PLUS

Within the framework of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment instruction to PayPal. You will receive further prompts during the ordering process.

If you have chosen to pay by PayPal you must be registered there in order to be able to pay the invoice amount, or you must first register and authenticate yourself by means of your access data. The payment transaction is carried out automatically by PayPal immediately upon confirmation of the payment order.
If you have chosen to pay by credit card, you do not have to be registered with PayPal in order to be able to pay the invoice amount. The payment transaction will be carried out by your credit card company at the request of PayPal immediately after the payment order has been confirmed and it has been established that you are the legitimate cardholder, and your card will be debited.
If you have chosen to pay by direct debit, you do not have to be registered with PayPal in order to be able to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will give you pre-notification of the date of the account debit. By submitting the direct debit mandate immediately after confirming the payment order, PayPal requests that its bank initiates the payment transaction. The payment transaction is carried out and your account is debited.
If you have chosen to pay by invoice, you do not have to be registered with PayPal in order to be able to pay the invoice amount. After successful address verification and credit check and submission of the order, we assign our claim to PayPal. In such case, you can only effect payment to PayPal in discharge of the debt. In addition to our terms and conditions, the PayPal terms and conditions and data protection declaration apply to payment processing via PayPal. Further information and the complete PayPal terms and conditions for purchase on account can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.
If you select a payment with PayPal Plus, an additional 0 euros will be incurred as costs.

SOFORT BANK TRANSFER

After submitting the order, you will be forwarded to the website of the SOFORT online transfer provider. In order to be able to pay the invoice amount via SOFORT transfer, you must have an online banking account with PIN/TAN procedure that has been activated for participation in SOFORT transfer, identify yourself accordingly and send confirmation of the payment order to us. You will receive further prompts during the ordering process. The payment transaction will be carried out immediately afterwards by SOFORT transfer and your account will be debited.

7. RISK AND RESERVATION OF TITLE

The goods remain our property until payment has been made in full. The goods will be your responsibility from the time we deliver the product to the address you gave us.

8. DISCOUNT CODES, PROMOTIONS & FREE ITEMS

The use of discount codes in conjunction with gift vouchers is not permitted. Gift vouchers are excluded from campaigns and promotions involving free items. In the event that items, which are given away free of charge in conjunction with a discount code, become sold out in the course of a campaign, we reserve the right to enclose a comparable item of the same value. The following applies to free gifts without a discount code: [subject to availability and demand may exceed our supply of stock.]

9. TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint will not affect your legal rights. However, complaints help us to assert our own claims against the carrier or the transport insurer.

10. WARRANTY AND GUARANTEES

We are under a legal duty to supply products that are in conformity with this contract. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) up to 30 days: if your goods are faulty, then you can get an immediate refund; b) up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases; c) up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop. Our guarantees apply in addition to any remedies that you are entitled to by law and your legal rights will not be affected.

If you have any questions or complaints about the product, please contact us. You can telephone our customer service team +49 211 97 53 35 78, email us at contact@justspices.co.uk or write to us Just Spices GmbH, Schiessstr. 44a, 40549 Dusseldorf.

11. LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. DISPUTE RESOLUTION

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you have made a complaint and are not happy with how we have handled any it, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Consumer Arbitration via their website at https://www.cdrl.org.uk/consumer-arbitration. Consumer Arbitration will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings

Cancellation Instruction

We are really glad that you want to get to know our spice world better! After all, we want to bring even more pizazz into your kitchen. This is why we regularly have promotions that make your life even tastier. So always keep an eye out for them! However, in order to continue giving you a great deal of pleasure we need to explain a little rule: The promotion is only valid as long as the requirements are met. We don't want to sadden your spice heart, but this unfortunately also means that you have to send your free item back as soon as you fall below the minimum order value due to a return. We hope you understand and will work together with us in this regard. #fair play

Our Rights to End the Contract

We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a valid delivery address; or (c)you do not, within a reasonable time, allow us to deliver the products to you.

If we end the contract in the situations set out in this section we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for delivery of the goods that has occurred or the cost of any diminished value of the goods caused by your handling of them that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We may also write to you to let you know that we are going to stop providing the product. We will let you know at least [2 weeks] in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

Your Right of Cancellation and Termination

The right of cancellation refers to a right to change your mind. You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the final goods. Gift vouchers are excluded from the right of cancellation. The right of cancellation does not apply to unsealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Neither does the right of cancellation apply to goods in sealed packaging if the seal or foil has been opened or removed after delivery.

In order to exercise your right of cancellation, you must inform us (Just Spices GmbH, Schiessstr. 44a, 40549 Dusseldorf, contact@justspices.co.uk, Telephone: 0211 9753 3578, Fax: 0211 5989 7084) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form for this, although this is not mandatory.

You may also be entitled to cancel the contract and claim a refund and/or compensation if you are ending the contract because of something we have done, such as: (a) we have told you about an upcoming change to the product or these terms which you do not agree to; (b)we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;(c)there is a risk that supply of the products may be significantly delayed because of events outside our control;(d)we have had to suspend supply of the products; or (e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late or the products are fault or not as described).

Consequences of cancellation

If you wish to exercise your legal rights to cancel this contract and reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection subject to the paragraph below. Please call customer services on 0211 9753 3578 or email us at kontakt@justspices.de for a return label or to arrange collection.

We shall reimburse you for any payments that we have received from you, including the delivery costs (but the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For such reimbursement, we will use the same payment method that you used in the original transaction, unless other arrangements have been expressly agreed with you; under no circumstances will you be charged fees for such reimbursement. We may refuse reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you have sent back the goods before the period of fourteen days has elapsed. You are only liable for any diminished value of the goods which results from handling the goods during inspection in a manner other than that which is necessary to establish the nature, characteristics and functioning of the goods. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are bespoke and tailored to your personal needs.

Your Personal Information

Other Important Terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in a different country you can also bring legal proceedings in respect of the products in the courts of your country.